Seamstress has an account with Delhivery and DTDC and they handle all our shipping within India. We deliver to all places that are covered by Delhivery and DTDC in India. When you type in your shipping address on our site, you will be informed in case your pin code is not in the list of serviced areas.
When you order on our site, shipments are sent out within 6 working days. Once a shipment is dispatched, delivery is usually completed within 3 to 7 working days for domestic packages. We will send you an email with your order tracking information once your order is dispatched.
Please follow the guidelines on the Easy Returns page for sending shipments back and for information
related to returns, exchange, cancellation and refunds.
Seamstress has an account with UPS and they handle all our shipping outside India. We deliver to all places that are covered by UPS. For all international shipments, shipping fees are applicable.
When you order on our site, you will be shown the applicable shipping charges and informed if your country or city is not serviced by UPS. UPS has extensive worldwide coverage and is very reliable.
Shipments are sent out within 2 working days of placing an order. Delivery takes 1 to 2 weeks for international packages, depending on your location. We will send you an email with your order
tracking information once your order is dispatched.
Please follow the guidelines on the Easy Returns page for sending shipments back and for information related to returns, exchange, cancellation and refunds.
All international orders are shipped from our workshop in Malavana, Kerala, India to the shipping
address you provide, via UPS. Occasionally, customers may be required to pay additional import
duties and taxes once a shipment reaches their country. The majority of orders will not incur these
charges, but we are unable to calculate them in advance.
If customs charges are assessed, you will be responsible for paying them. To make your experience
seamless, UPS will handle customs clearance for you and deliver the goods to your doorstep. If UPS
presents you with an invoice for duties or taxes, you will need to pay them directly at the time of
delivery.
Note: Items purchased on sale cannot be exchanged or returned
We want you to love your Seamstress garment and wouldn’t want it lying unworn in your wardrobe. Anything you buy online can be returned or exchanged within 7 days of receiving it, as long as the garment has not been worn and the tags are intact.
- Send us an email at info@thekaithariproject.org with your order number.
- Mention which products you’d like to return or exchange (for another size).
- Please do this within 7 days of receiving your order.
- If you request an exchange, we’ll keep the replacement piece aside for you.
Please send your return/exchange to:
The Kaithari Project
XI/310, Malavana, Puthenvelikkara PO, Ernakulam District, Kerala, India PIN: 683594
Handphone: +91 79-94699940
Email: info@thekaithariproject.org
- Garments must be returned in the original condition, with tags attached.
- We cannot accept garments that are washed, worn, ironed, or damaged.
- Return shipping costs are to be borne by the customer.
- Please ensure safe and secure packing and use a reliable courier service.
- For exchanges, we will dispatch the replacement garment as soon as we receive your return.
- For returns, you will receive a full refund via the Payment Gateway within 7 days of us receiving your product(s).
While our quality control team thoroughly inspects each garment before shipping, rare errors can occur. If you receive a faulty item, please return it with labels and tags intact within 7 days, and we will send you a replacement. Kindly email us in advance so we can keep a fresh piece aside for you.
- If you change your mind after placing an order, please email us at info@thekaithariproject.org within 24 hours to cancel.
- If cancelled within this period, we can withhold dispatch.
- Refunds will be processed via the Payment Gateway and generally take 7 days from the date of cancellation
All of our products are handcrafted using the finest natural fibers. The subtle variations in color, texture
and finish are the signature of the human hand. Creating each product is a lengthy process rooted in
the crafts-based traditions of hand spinning, dyeing, weaving, wood block printing and embroidery, each with its own regional specialty and character. We use both vegetable dyes and commercial dyes.
Most Seamstress clothing is made from 100% pure handwoven cotton. Handwoven cotton allows
more air penetration, making it cooler, softer, more absorbent, and breathable compared to machine-made cotton. This breathability keeps you cooler in the summer and warmer in the winter. Handwoven cotton also has a distinct textural beauty and visible character not found in machine fabrics.
Khadi fabric is cotton that has been both handspun and handwoven. Cotton is a very strong fiber,
even when wet, so it holds up very well to repeated laundering. We offer the following care suggestions
to help extend the life of your Seamstress products.
During the dyeing and printing processes, the yarn and fabric are repeatedly washed. This ensures full
dye penetration, removes residual surface dye, and reduces shrinkage in the final tailored product. Depending on care, additional shrinkage ranges from 5–7% for printed fabrics and 7–10% for woven products.
Please refer to the specific care instructions on your garment. Because cotton is strong when wet, it is
simple to care for and becomes softer and more absorbent with every wash. Follow these tips to extend
the life of your Seamstress garments:
- Machine wash cold on gentle cycle.
- Wash items with like colors and turn clothes inside out, especially dark colors.
- Some colors may need to be washed separately the first few times.
- All products with contrasting color piping should only be Dry Washed. (Piping is a strip of fabric used
to define edges or style lines.)
- Keep zippers and hooks closed to avoid snagging other items.
- If using bleach, choose non-chlorine bleach to protect fabrics.
- Tumble dry on low heat. Remove items promptly, preferably while still damp.
Press with a warm to hot iron while the garment is still damp. If the item has dried, use a spray bottle to
lightly dampen the fabric before ironing.
