Note: Items purchased on sale cannot be exchanged or returned
We want you to love your Seamstress garment and wouldn’t want it lying unworn in your wardrobe. Anything you buy online can be returned or exchanged within 7 days of receiving it, as long as the garment has not been worn and the tags are intact.
Return & Exchange Policy
Step 1 – Request a Return/Exchange
- Send us an email at info@thekaithariproject.org with your order number.
- Mention which products you’d like to return or exchange (for another size).
- Please do this within 7 days of receiving your order.
- If you request an exchange, we’ll keep the replacement piece aside for you.
Step 2 – Ship the Item(s) Back
Please send your return/exchange to:
The Kaithari Project
XI/310, Malavana, Puthenvelikkara PO, Ernakulam District, Kerala, India PIN: 683594
Handphone: +91 79-94699940
Email: info@thekaithariproject.org
Guidelines:
- Garments must be returned in the original condition, with tags attached.
- We cannot accept garments that are washed, worn, ironed, or damaged.
- Return shipping costs are to be borne by the customer.
- Please ensure safe and secure packing and use a reliable courier service.
Step 3 – Replacement or Refund
- For exchanges, we will dispatch the replacement garment as soon as we receive your return.
- For returns, you will receive a full refund via the Payment Gateway within 7 days of us receiving your product(s).
Note on Quality Issues
While our quality control team thoroughly inspects each garment before shipping, rare errors can occur. If you receive a faulty item, please return it with labels and tags intact within 7 days, and we will send you a replacement. Kindly email us in advance so we can keep a fresh piece aside for you.
Cancellation Policy
- If you change your mind after placing an order, please email us at info@thekaithariproject.org within 24 hours to cancel.
- If cancelled within this period, we can withhold dispatch.
- Refunds will be processed via the Payment Gateway and generally take 7 days from the date of cancellation